Reviews Of Stephens Roofing & Remodeling

Good customer relations

Good customer relations

I would like to give kudos to Stephens roofing for the great job they did on installing roofs on 3 of our properties. My wife and I met with Zane Jackson who did an outstanding job of doing the estimated and explaining in detail each step that would take place to get the roofs replaced. He said the Stephens roofing would work with the insurance company to handle the paperwork and no payment would be due until the job was completed. One of the houses needed to have the work completed by a certain date due to meet the date specified by the insurance. Due the the intermittent heavy rain storms that kept occurring each week, the work needed to be rescheduled so that there would be no risk of damage to the roof or home. Once there was a few days of no rain Gloria called to tell me that she was sending out a large crew to get the roof replaced before the next storm front. The team did an excellent job of replacing the roof and cleaning up around the house before the next day’s storm. The claim was completed within the insurance time frame despite having to be rescheduled for nearly 2 months due the the constant storms that were occurring. After the install Richard met us to review the work and explain that the shingles were in the process of curing and to not do anything on the roof for at least six months. He also explained the Stephens roofing would come out each year for the next five years to inspect the roof and perform repairs as needed should a storm damage some shingles. I highly recommend Stephens roofing as they are easy to work with, answered all our questions about the replacement process and insurance claim and stand behind their work.

Zane was our expert consultant - he was the most professional roofing expert we dealt with when looking for a contractor, and instead of presenting us with a temporary solution, he presented us with a full evaluation to figure out the root cause of our mold problem. Ultimately, we decided to go with Stephens’ roofing for their prompt response, accurate assessments, long history, and professionalism.

I would like to give kudos to Stephens roofing for the great job they did on installing roofs on 3 of our properties. My wife and I met with Zane Jackson who did an outstanding job of doing the estimated and explaining in detail each step that would take place to get the roofs replaced. He said the Stephens roofing would work with the insurance company to handle the paperwork and no payment would be due until the job was completed. One of the houses needed to have the work completed by a certain date due to meet the date specified by the insurance. Due the the intermittent heavy rain storms that kept occurring each week, the work needed to be rescheduled so that there would be no risk of damage to the roof or home. Once there was a few days of no rain Gloria called to tell me that she was sending out a large crew to get the roof replaced before the next storm front. The team did an excellent job of replacing the roof and cleaning up around the house before the next day’s storm. The claim was completed within the insurance time frame despite having to be rescheduled for nearly 2 months due the the constant storms that were occurring. After the install Richard met us to review the work and explain that the shingles were in the process of curing and to not do anything on the roof for at least six months. He also explained the Stephens roofing would come out each year for the next five years to inspect the roof and perform repairs as needed should a storm damage some shingles. I highly recommend Stephens roofing as they are easy to work with, answered all our questions about the replacement process and insurance claim and stand behind their work.